Troubleshooting
1. What can I do if my scanner doesn't work in wireless mode?
To resolve this issue, please refer to the troubleshooting steps below first: -Make sure your scanner has wireless function. -Try the scanner with different Bluetooth devices to see if the wireless function works. -Charge the scanner for 3~4 hours and check if the LED light is on. -Restore the scanner to factory defaults. -Delete the Bluetooth pairing record on your device, and re-pair them according to the user manual. If the issue still persists, please contact Inateck customer support for further assistance.
2. What can I do if the laser comes on but the barcode cannot be recognized?
To resolve this issue, please refer to the troubleshooting steps below first:
To resolve this issue, please refer to the troubleshooting steps below first:
To resolve this issue, please refer to the troubleshooting steps below first: -Make sure your scanner has wireless function. -Try the scanner with different Bluetooth devices to see if the wireless function works. -Charge the scanner for 3~4 hours and check if the LED light is on. -Restore the scanner to factory defaults. -Delete the Bluetooth pairing record on your device, and re-pair them according to the user manual. If the issue still persists, please contact Inateck customer support for further assistance.
2. What can I do if the laser comes on but the barcode cannot be recognized?
To resolve this issue, please refer to the troubleshooting steps below first:
- Make sure the scanner is well connected with your device.
- Check if your scanner is configured to read this type of barcode.
- Scan the barcode from different distance. If the issue still persists, please contact Inateck customer support with a sharp picture of the barcode for further assistance.
To resolve this issue, please refer to the troubleshooting steps below first:
- If the scanner is working with Mac OS or iOS, please program the scanner to Mac OS/iOS mode according to the manual.
- Make sure the scanner's language matches the language of your device.
- Decrease the data transmission speed. The data transmission interval is 0ms by default. You can set the data ransmission Interval to 64ms or 96ms if necessary.