1. What payment methods are supported?
Inateck website supports various of payment methods as follows, safe and easy:
- Credit Card (MasterCard, Visa, Discover and American Express, etc.)
- Google Pay
- Apple Pay
- Shop Pay
- Bank Deposit
2. Do I need to pay for the customs tax?
For US customers, there’s no extra customs tax and duties at all, as the products on US site are all shipped from our US warehouse directly.
For customers from other countries, usually there’s no tax for low-valued products below thresholds. But for products with higher value, tax and duties may occur and you have to be responsible for it yourself. Tax threshold differs from country to country. Please refer to the customs policy according of your own country.
1. What are your shipping countries?
Normally we delivery to these 21 countries:
United States, Canada, Mexico, Brazil, Colombia, Ecuador, Australia, New Zealand, Singapore, Hong Kong, Bangladesh, India, Indonesia, Malaysia, Pakistan, Philippines, Saudi Arabia, Singapore, South Korea, Thailand, Vietnam.
If you are in EU, you can order from our Germany site inateck.de, with local Germany delivery.
If you are not within these countries, please kindly Email email@example.com, we will guide you how to make the purchase.
2. How much is the shipping fee?
- Free shipping to the United States, excluding subsidiary islands or remote areas like military districts of United States.
- For all the orders to other countries, the shipping fee depends on the product amount and quantity, please check the specific shipping fee on the checkout process.
Please kindly pay attention, we don't offer free shipping to certain subsidiary islands of United States, including Virgin Island USA, Guam USA, Hawaiian Islands USA etc.
3. How long does it to take to ship my order?
After your order payment confirmation, we will send the parcel usually in 1-2 business days. It usually takes about 3-7 business days for you to receive it.
4. How can I change my shipping address after placing an order?
In this case, please kindly contact our customer service by Email firstname.lastname@example.org within 12 hours. Otherwise, the item will be shipped to the original address and you have to contact the carrier directly yourself.
5. What's your shipping carrier?
We use world-famous USPS, UPS or Fedex for shipping your products, which can secure the fast speed as well as safety.
6. How to track my order?
Once your parcel is shipped, we will send you an Email with tracking info and link, you can check it yourself afterwards. If you do not receive this Email, please contact our customer service.
7. What should I do if I received the wrong item(s) or an item(s) is missing?
Please contact our service team within 7 days of receiving the wrong item(s) or have discovered you are missing an item(s). We will correct any order errors as soon as possible!
1. How to make a tax-exempt purchase on your site?
Please kindly Email email@example.com with your tax exemption certificate, and register for an account at the same time. We will set your account as tax-free, then you can login and make a tax-exempt Purchase.
2. Can I cancel my order after shipment?
Orders cannot be cancelled once they are shipped.
2. How do I return my item?
We provide 30-day money back guarantee for Inateck products. If you have met a quality-related issue and need to return the item back, you can just Email firstname.lastname@example.org. Our customer service will help you with the return.
3. How to remove my account registered on your site?
If you don’t need the account registered on Inateck site anymore, please contact our customer service by Emailing email@example.com, we will help you remove it.