About Payment

1. What payment methods are supported?

Inateck website supports various of payment methods as follows, safe and easy:

  • Paypal
  • Credit Card (MasterCard, Visa, Discover and American Express, etc.)
  • Google Pay
  • Apple Pay
  • Shop Pay
  • Bank Deposit

2. How to make a tax-exempt purchase on your site?

Please kindly Email support@inateck.com with your tax exemption certificate, and register for an account at the same time. We will set your account as tax-free, then you can login and make a tax-exempt Purchase.

3. Do I need to pay for the customs tax?

For US customers, there’s no extra customs tax and duties at all, as the products on US site are all shipped from our US warehouse directly.

For customers from other countries, usually there’s no tax for low-valued products below thresholds. But for products with higher value, tax and duties may occur and you have to be responsible for it yourself. Tax threshold differs from country to country. Please refer to the customs policy according of your own country.

About Delivery

1. What are your shipping countries?

Normally we delivery to these 24 countries/areas:

United States, Canada, Mexico, Brazil, Colombia, Ecuador, Australia, New Zealand, Singapore, Hong Kong, Bangladesh, Egypt, India, Indonesia, Malaysia, Pakistan, Philippines, Saudi Arabia, Singapore, South Korea, Thailand, Taiwan, United Arab Emirates, Vietnam.

If you are in EU, you can order from our Germany site inateckoffice.de, with local Germany delivery.

If you are not within these countries, please kindly Email support@inateck.com, we will guide you how to make the purchase.

2. How much is the shipping fee?

  • Free shipping to the United States, excluding subsidiary islands or remote areas like military districts of United States.
  • For all the orders to other countries, the shipping fee depends on the product amount and quantity, please check the specific shipping fee on the checkout process.

Please kindly pay attention, we don't offer free shipping to certain subsidiary islands of United States, including Virgin Island USA, Guam USA, Hawaiian Islands USA etc.

3. How long does it to take to ship my order?

After your order payment confirmation, we will send the parcel usually in 1-2 business days. For the US customers, if you choose standard shipping, it usually takes about 3-6 days; If you choose express shipping, it only takes about 1-3 days for you to receive it within the US.

4. How can I change my shipping address after placing an order?

In this case, please kindly contact our customer service by Email support@inateck.com within 12 hours. Otherwise, the item will be shipped to the original address and you have to contact the carrier directly yourself.

5. What's your shipping carrier?

We use world-famous USPS, UPS or Fedex for shipping your products, which can secure the fast speed as well as safety.

6. How to track my order?

Once your parcel is shipped, we will send you an Email with tracking info and link, you can check it yourself afterwards. If you do not receive this Email, please contact our customer service.

7. What should I do if I received the wrong item(s) or an item(s) is missing?

Please contact our service team within 7 days of receiving the wrong item(s) or have discovered you are missing an item(s). We will correct any order errors as soon as possible!


After-sale FAQ

1. Can I cancel my order after shipment?

Orders cannot be cancelled once they are shipped. 

2. How do I return my item?

We provide 30-day money back guarantee for Inateck products. If you have met a quality-related issue and need to return the item back, you can just Email support@inateck.com. Our customer service will help you with the return.

3. How to remove my account registered on your site?

If you don’t need the account registered on Inateck site anymore, please contact our customer service by Emailing support@inateck.com, we will help you remove it.

Product FAQ

1. Is the scanner compatible with Square/Shopify/QuickBooks, or some other software, POS?

Our scanner is incompatible with Square/Shopify/QuickBooks. We never restrict other software or applications from using our barcode scanners. However, some software or applications may require a designated brand of barcode scanner or may have some special requirements. It is recommended to contact the software manufacturer to double check. If there are no special restrictions, our barcode scanner should be compatible with those software. If your software has some special requirements, please provide us with more details and then we will test and provide you with a solution.

2. Can the scanner read DPM code?

No. DPM code has extremely high requirements on the scanner. All of our scanners do not support this barcode type.

3. What can I do if my scanner doesn't work in Bluetooth wireless mode?

To resolve this issue, please refer to the troubleshooting steps below first:

  • Make sure your scanner has wireless function.
  • Try the scanner with different Bluetooth devices to see if the wireless function works.
  • Charge the scanner for 3~4 hours and check if the LED light is on.
  • Restore the scanner to factory defaults.
  • Delete the Bluetooth pairing record on your device, and re-pair them according to the user manual.

If the issue still persists, please contact Inateck customer support for further assistance.

4. What can I do if the red beam comes on but the barcode cannot be recognized?

To resolve this issue, please refer to the troubleshooting steps below first:

  • Make sure the scanner is well connected with your device.
  • Check if your scanner is configured to read this type of barcode.
  • Scan the barcode from different distance.

If the issue still persists, please contact Inateck customer support with a sharp picture of the barcode for further assistance.

5. The scanner works well in wired mode but it gives wrong scans in Bluetooth mode.

To resolve this issue, please refer to the troubleshooting steps below first:

  • If the scanner is working with Mac OS or iOS, please program the scanner to Mac OS/iOS mode according to the manual.
  • Make sure the scanner's language matches the language of your device.
  • Decrease the data transmission speed. The data transmission interval is 0ms by default. You can set the data ransmission Interval to 64ms or 96ms if necessary.

If the issue still persists, please contact Inateck customer support for further assistance.

6. How to connect Inateck Bluetooth Barcode Scanner?

Please refer to this complete Inateck bluetooth barcode scanner pairing guide.

7. Do you offer SDK to integrate your scanner to our company application?

For certain models, yes we have. Please kindly refer to our Software page here to see more details here.

8. Can I setup my barcode scanner via APP?

For certain models, yes you can, you can download Inateck Scanner APP on both iOS APP store or Google playstore. For more details, please kindly refer to our Software page here.