1. Shipping Areas:
Normally we delivery to these 21 countries:
United States, Canada, Mexico, Brazil, Colombia, Ecuador, Australia, New Zealand, Singapore, Hong Kong, Bangladesh, India, Indonesia, Malaysia, Pakistan, Philippines, Saudi Arabia, Singapore, South Korea, Thailand, Vietnam.
If you are in EU, you can order from our Germany site inateckoffice.de, with local Germany delivery.
If you are not within these countries, please kindly Email firstname.lastname@example.org, we will guide you how to make the purchase.
2. Shipping fee:
- Free shipping to the United States, excluding subsidiary islands or remote areas like military districts of United States.
- For all the orders to other countries, the shipping fee depends on the product amount and quantity, please check the specific shipping fee on the checkout process.
Please kindly pay attention, we don't offer free shipping to certain subsidiary islands of United States, including Virgin Island USA, Guam USA, Hawaiian Islands USA etc.
After your order payment confirmation, we will send the parcel usually in 1-2 business days. For the US customers, if you choose standard shipping, it usually takes about 3-6 days; If you choose express shipping, it only takes about 1-3 days for you to receive it within the US.
4. Shipping carrier:
Fedex, USPS or UPS is used for a safe and speedy delivery.
5. Shipping address change:
Please kindly contact our customer service by Email email@example.com within 12 hours. Otherwise, the item will be shipped to the original address and you have to contact the carrier directly yourself.
6. Shipping track
Once your parcel is shipped, we will send you an Email with tracking info and link, you can check it yourself afterwards. If you do not receive this Email, please contact our customer service.
7. Shipping issues
If you received a wrong item or the item is missing, please contact our service team within 7 days after the issue happens. We will correct any order errors as soon as possible.
8. Customs tax and VAT
For US customers, there is NO tax or duties. For customers from other countries, import duties and taxes are not included in the item price or shipping charges and we are not responsible for them. For some small or low-value item, there is no tax actually. But for more information, please check with your country’s customs office to know the tax threshold, and exact charges.