Inateck provides you worry-free warranty which you can trust. Feel free to contact us any time via Email firstname.lastname@example.org if you need any help.
- 30-day money-back guarantee for quality-related issues
- 7-day money-back guarantee for non quality-related issues
- 1-year warranty
- Warranty time starts from the day you receive the parcel.
For quality-related issues:
- 0-30 days after the date of purchase: 30-day money-back guarantee for quality-related issues. Just return your intact and undamaged Inateck product package and receive a full refund for ANY reason.
- 31 days – 6 month: We provide a NEW ITEM OR FULL REFUND. Resending shipping fee is covered by us if any. Reminder: Be sure to use your product properly as directed.
- 6 months-12 months: We provide a NEW ITEM with PARTIAL FEE OR PARTIAL REFUND.Resending shipping fee is covered by us if any Reminder: Be sure to use your product as directed.
- Lifetime tech support: We provide permanent technical support for those products that have exceeded the warranty.
For Non quality-related issues:
- 0-7 days after the date of purchase: 7-day money-back guarantee for non quality-related issues. Just return your intact and undamaged Inateck product package by paying return postage yourself, then you will receive a full item refund for ANY reason.
- 8 days – 12 month: Return for replacement or refund are not supported.
- Our returns and exchange service is limited to all purchases made from Inateck official, including our official sites, amazon and eBay store, etc. If you purchased through a retailer, please contact them directly. (Unauthorized reselling of Inateck products is prohibited.)
- Warranty-related shipping costs are only covered in the US. If outside the US, you can either return the item and pay the return shipping cost, or receive a 50% refund of the item’s purchase price if not returning the item.